1. What is your service area?

We work throughout the Pioneer Valley. Please contact us if we have been recommended, but you don’t see your town listed below.

2. What services do you provide and how much do you charge?

In order to provide the best value for your money we now offer you three estimates in one!

• Standard: If you already use our services yearly and just want your glass cleaned…nothing fancy.
• Deluxe: If you’re a first time customer or your home has been painted or renovated.
• Premium: If you care about the smallest details and are looking for near perfection.

We also offer:

3. Is your estimate firm?

95% of the time our estimate is a firm quote. The only times we change an estimate is if there is unanticipated paint or post construction cleanup, or if additional work is requested on our arrival. Even then we never raise our price without consulting you first.

4. Are you licensed, bonded, and insured?

Window Cleaners do not have to be licensed in the state of Massachusetts, but we are registered with the state. We do have 1,000,000 liability insurance, and all employees are bonded and covered by workman’s compensation insurance. We would be happy to email or fax a copy of our proof of insurance to you. We take our profession very seriously and are a member of the Window Cleaning Resource Association, a young, dynamic association of fellow professionals who want to continue to learn and grow their companies.

5. Do you clean windows all year?

Yes! We work year round. We may require a little flexibility scheduling in the Winter months, as we need the temperature to be a minimum of 25 degrees for optimal results.

6. How often should I get my windows cleaned?

We recommend once or twice a year to maintain your windows properly.

7. What time of year should I have my windows cleaned?

It depends on where you live, what type of house you live in, and your personality…

8. Can I just have the outsides of my windows cleaned?

Yes, we can clean just the outsides, but we highly recommend cleaning both sides of the glass. It is very difficult to tell which side of the glass is dirty, both for us as we work, and for you as you evaluate the work. Cleaning your glass inside and out is the only way to ensure that you are getting the highest quality cleaning.

9. Do I have to be home when you come?

We are comfortable working in your home whether you are there or not.

10. What if it’s raining on our appointment date?

Even if it’s raining, we generally proceed as planned. We will call you the morning of your appointment to assess the situation. If it is only lightly raining, we will proceed as planned. If you feel the rain has affected the quality of our work, call us within 48 hours and we will return to touch up your windows free of charge!

11. Is paint removal included in your quote?

Normal amounts of paint cleanup are included in our estimate. However, if you have just built your home or had your house painted recently, there is a possibility that additional charges will apply. We always discuss these issues with you before proceeding.

12. Why won’t you scrape my windows?

Window cleaners often use a scraper blade to take paint and debris off the glass. On most glass manufactured before the 1990s, it is not a problem to scrape. Lately though, glass manufacturers have been cutting corners. When glass is manufactured, it goes through an oven. If all the glass dust has not been washed off the glass properly before it is “baked”, these microscopic particles become embedded permanently in the glass. Scrapers do not scratch glass, but sometimes do release the glass debris that causes the microscopic scratches. We are very experienced with this issue and take all precautions to test your glass before we begin our work.

For more information on this problem, check out this PDF

13. How come it costs so much for our post construction cleaning?

Sure, we can just clean the dirt off your windows and they will still shine, but under the dirt we may find silicone, cement, paint, plaster, or any other number of construction related materials. If your windows weren’t properly covered during construction it may take 3-4 times longer per window to clean the glass. Post construction clean up is no easy task. We are concerned about a number of complex issues related to glass quality (and the lack thereof).

Whether you hire our company or another be sure they are aware of the potential glass defects that your windows may have. You just spent a fortune on your beautiful windows and you have the right to enjoy a scratch-free view.

14. What kind of products do you use?

I special order the highest quality window cleaning soap on the market. It is non toxic, biodegradable, and has a very light fragrance. Over the years, I have worked for many chemically sensitive clients using this product and have never had a problem. On occasion we do have to use chemicals for glass stain removal. These products are generally used outside of your home, and we take great care when using them. If you prefer for us not to use any chemicals on site, please let us know and we will happily find an alternative method.

15. What is shower door restoration?

Though glass shower doors add to the beauty of your bathroom, the task of keeping them clean can quickly become a headache. Hard water spots on the glass are caused by minerals found in our water, and can start to appear within months of your shower glass installation. Glass is porous and if you wait too long hard water will eventually corrode your glass! Often, over the counter cleaners will not work. Sometimes you will unknowingly scratch your glass using abrasive cleaners or pads. We have the solution!

We can restore your shower glass to like-new condition! Without the use of chemicals or harsh cleaners. Everything we use is 100% non toxic.
After we get your glass clear again, we will use our environmentally friendly sealer to create an invisible coating that repels water and makes maintenance a breeze.

16. What is a waterfed pole?

Initially purchased 8 years ago for use on our large commercial accounts, we now utilize our Waterfed Pole (WFP) technology at many commercial and residential jobs. Just as your drinking water is filtered, we use a deionization system (DI) to micro filter water to levels so pure there are no contaminants! Pure water acts as a magnet that draws dirt off the glass. With a pole that reaches up to 45’, we brush the glass free of debris. Not all homes benefit from our WFP technology, but we use our WFP systems on jobs we feel will benefit from this state of the art system, at no extra cost!

The technology is simple: Take the impurities out of water and you get a spot free rinse. Our system doesn’t use soap or chemicals, only purified water!

17. Why are my windows foggy?

It sounds like your window may have a broken seal. Most windows manufactured over the past 50+ years have two panes of glass that are sealed air tight, but eventually, All seals eventually fail. As moisture enters the interior of the seal, your windows become foggy. Windows facing south or west tend to fail quicker.

If you have older Pella windows with interior energy panels they often get foggy. This is usually due to an old seal or the air vents being clogged. We will unclog the vents as we take the window apart to be cleaned, but we do not repair old or broken window seals. We can direct you to companies that offer repair services if you are interested.